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The 30-day window is better because if your refund policy is designed to not give refunds, and the law says your customers are entitled to refunds you are possi

The 30-day window is better because if your refund policy is designed to not give refunds, and the law says your customers are entitled to refunds you are possibly committing fraud yourself. Steam was fined a couple million dollars for this. Steam rolled out their own no-questions refund policy during that trial and it didn't end up disastrous - all that happened was game developers stopped being able to count on money from people who don't like their games. Bad, buggy and incomplete titles won't be buyer-beware. A massive discount will affect recent full-price purchases. This is not unreasonable. https://www.ibtimes.com/steam-vs-australia-valve-fined-3-million-failing-give-refunds-australian-steam-users-2465033 https://www.ibtimes.com/steam-vs-australia-valve-fined-3-mil...

jfkebwjsbx 7y ago
Here is the thing: you don't get to return a movie ticket if you don't like the film. There are countless videos, playthroughs, reviews, streamers, curators and what not to see if you like a game or not. Returns for digital goods are OK as long as there is some time limit on maximum play time and at least a minimal form of DRM, like Steam does it (2 hours). Without DRM plus this policy, GOG will suffer rampant abuse.
- benologist 7y ago
  You actually can refund movie tickets. You can take physical movies and games back to retailers even if you loved them. You can send them back to Amazon even if you copied them. Digital purchases are required to be refundable too in many jurisdictions just like physical purchases have been for decades. Refunds are your right in many places. Someone else fraudulently refunding stuff doesn't affect your right to a refund. If your account activity deviates a lot from normal usage it will be obvious. GOG are still in a position to evaluate refunds on a case-by-case basis and can prevent fraud by looking at account activity and can prevent fraud more efficiently as they identify common behaviors.
  - jfkebwjsbx 7y ago
    Citation needed. Where do they allow to get the money back after you watched the film in the cinema? About returning physical copies of digital goods: that is not what I was referring to. But yes, I believe that is a bad policy too. When I was young I had friends that did exactly that: buy the game, copy it and return it. Sorry, but that is simply not good, and I won't support that behavior, regardless of my "rights".
    - benologist 7y ago
      You can see options individually for each chain, or just look up consumer protection laws in your location to know your rights because the movie chains near you will be operating within those parameters. Here's one with a 30 minute window for refunds, I don't know about watching the whole movie that is not strictly required to decide you don't like the movie: https://cineplex.zendesk.com/hc/en-us/articles/235232068-How-can-I-refund-my-movie-ticket- https://cineplex.zendesk.com/hc/en-us/articles/235232068-How...

jfkebwjsbx 7y ago

Here is the thing: you don't get to return a movie ticket if you don't like the film. There are countless videos, playthroughs, reviews, streamers, curators and what not to see if you like a game or not. Returns for digital goods are OK as long as there is some time limit on maximum play time and at least a minimal form of DRM, like Steam does it (2 hours). Without DRM plus this policy, GOG will suffer rampant abuse.

benologist 7y ago
You actually can refund movie tickets. You can take physical movies and games back to retailers even if you loved them. You can send them back to Amazon even if you copied them. Digital purchases are required to be refundable too in many jurisdictions just like physical purchases have been for decades. Refunds are your right in many places. Someone else fraudulently refunding stuff doesn't affect your right to a refund. If your account activity deviates a lot from normal usage it will be obvious. GOG are still in a position to evaluate refunds on a case-by-case basis and can prevent fraud by looking at account activity and can prevent fraud more efficiently as they identify common behaviors.
- jfkebwjsbx 7y ago
  Citation needed. Where do they allow to get the money back after you watched the film in the cinema? About returning physical copies of digital goods: that is not what I was referring to. But yes, I believe that is a bad policy too. When I was young I had friends that did exactly that: buy the game, copy it and return it. Sorry, but that is simply not good, and I won't support that behavior, regardless of my "rights".
  - benologist 7y ago
    You can see options individually for each chain, or just look up consumer protection laws in your location to know your rights because the movie chains near you will be operating within those parameters. Here's one with a 30 minute window for refunds, I don't know about watching the whole movie that is not strictly required to decide you don't like the movie: https://cineplex.zendesk.com/hc/en-us/articles/235232068-How-can-I-refund-my-movie-ticket- https://cineplex.zendesk.com/hc/en-us/articles/235232068-How...