4 ms·

I think that could backfire in some ways. If someone buys a $3 game, enjoys it, and beats it in 20 days, they may feel justified in returning it for a partial r

I think that could backfire in some ways. If someone buys a $3 game, enjoys it, and beats it in 20 days, they may feel justified in returning it for a partial refund since they're still paying $1 for it. Kinda like the study where a daycare added a fee for parents who were late picking their kids up, then found that this led to MORE late pickups. Most likely because when parents were paying the service fee they felt less guilty about being late.

intopieces 7y ago
I feel like I got the wrong moral from the daycare story. If there were so many late parents willing to pay, wasn’t the day car missing out on an untapped revenue stream by making the pick up time too early?
- saas_sam 7y ago
  They are probably bound by the local market to adhere to certain standards on these things or parents will get up in arms about it. Just a guess. But to your point, I also wondered if they'd see more success raising the rates and offering a credit or small refund if the child is picked up before a certain time. People may be more motivated by getting a bonus thing vs. paying an extra thing. Maybe not though.
  - nkrisc 7y ago
    I think that would be even worse. It'd be like you pre-paid your late pickup for the entire month and then get it refunded when you pick up on time. If you're trying to prevent late pickups, I don't think that will help.
- Xylakant 7y ago
  There’s a limit on how many hours staff can work per day. Extending hours would require more staff, so that might not be economically viable. Also, kids are pretty attached to their caretakers, young ones even more so. So you can’t just go and swap them mid-day. In our day-care, late pickup means that some caretaker that the kid knows and trusts needs to extend their hours. And they’re rightfully pissed at you if you’re late.

4 ms·

I think that could backfire in some ways. If someone buys a $3 game, enjoys it, and beats it in 20 days, they may feel justified in returning it for a partial r

by Rebelgecko 7y ago

intopieces 7y ago
I feel like I got the wrong moral from the daycare story. If there were so many late parents willing to pay, wasn’t the day car missing out on an untapped revenue stream by making the pick up time too early?
- saas_sam 7y ago
  They are probably bound by the local market to adhere to certain standards on these things or parents will get up in arms about it. Just a guess. But to your point, I also wondered if they'd see more success raising the rates and offering a credit or small refund if the child is picked up before a certain time. People may be more motivated by getting a bonus thing vs. paying an extra thing. Maybe not though.
  - nkrisc 7y ago
    I think that would be even worse. It'd be like you pre-paid your late pickup for the entire month and then get it refunded when you pick up on time. If you're trying to prevent late pickups, I don't think that will help.
- Xylakant 7y ago
  There’s a limit on how many hours staff can work per day. Extending hours would require more staff, so that might not be economically viable. Also, kids are pretty attached to their caretakers, young ones even more so. So you can’t just go and swap them mid-day. In our day-care, late pickup means that some caretaker that the kid knows and trusts needs to extend their hours. And they’re rightfully pissed at you if you’re late.