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A physical goods company pays a significant cost for every item sold, so each return always turns into a loss. While I don't exactly know the arrangements GOG,
by rhn_mk1 7y ago
A physical goods company pays a significant cost for every item sold, so each return always turns into a loss. While I don't exactly know the arrangements GOG, I suspect that they have insignificant costs for creating copies of many of their games (certainly the ones they made), so a refund eats only bandwidth costs.
Additional publicity will cover those bandwidth costs as long as there are some customers who buy and don't return.
- zaksoup 7y agoThe costs associated with this policy seem much more likely to be based on decreased sales if folks buy a game, play it as much as they want (within 30 days), and return for a full refund. Less that they spend bandwidth/compute costs they can't recoup with the return.
- rhn_mk1 7y agoThis presumes that those who buy a game and then return it wouldn't have returned it without the new policy, and that there's more of them than those who come because of the extra publicity and buy without returning. Considering the rampant piracy of GOG games I think the first group is rather small.
- thecrash 7y agoAll GOG games are easily available on the pirate bay and other free sites. Anyone who just wants to get a game without paying already has an easier path than buying and requesting a refund. This is in line with GOG's anti-DRM policy: No matter how restrictive your systems, people who don't want to pay won't. So why have systems which punish and inconvenience the people who do want to pay?