4 ms·
> It is not obvious to me why an account that purchased the bundle should be treated differently from an account that purchased the three individual offerings.
by munchbunny 7y ago
> It is not obvious to me why an account that purchased the bundle should be treated differently from an account that purchased the three individual offerings. (Well, in this case, the bundle is cheaper, but that's not always true.)
It sounds like they've just chosen not to deal with the complexity of refunding parts of bundles. It's not a question of whether they should, just a question of whether they wanted to spend the time and energy.
The part where it's not obvious how to price individual offerings in a discounted bundle for refund purposes is precisely the problem, and simply saying "we're not breaking up bundles" is one valid way to get around the problem, whether or not it's the consumer's most preferred way.
- thaumasiotes 7y ago> The part where it's not obvious how to price individual offerings in a discounted bundle for refund purposes is precisely the problem Well, GOG also does regular bundles. "Hollow Knight and Soundtracks" is a single SKU that just so happens to entitle you to the same content as three other SKUs (while making search results more confusing). But more normal bundles are common. It's very frequent for them to offer a significant discount when you buy several different SKUs simultaneously. Those show up as individual purchases -- the bundling is just that they were in your cart at the same time, and you got a discount -- and I feel pretty safe assuming that GOG will actually treat them as individual purchases when refunding them. But obviously, the same algorithm that calculates the individual price of a single-SKU-included-in-a-multi-SKU-bundle will work just as well on part-of-an-SKU-that-just-so-happens-to-match-some-other-SKU.