4 ms·

It was pretty clear that once they’ll become more and more popular things would have to change. Especially since as you grow you get into a weird point where y

It was pretty clear that once they’ll become more and more popular things would have to change. Especially since as you grow you get into a weird point where you can start losing a lot of money for swallowing these refunds but you don’t have enough weight to force publishers to share the costs like Steam does. Also since GoG has no DRM and no user activity monitoring almost no publisher would agree to participate in refunds.

Tomte 7y ago
They have "removed a requirement" for refunding your game, making it more liberal, and you're telling us that this is a change for the worse, that clearly had to happen?
aphextim 7y ago
I wonder if a type of 'restocking' fee can be applied to games. It happens where you get a game try it and it doesn't work on your hardware or it just wasn't what you expected. I'd gladly pay a 10-20% restocking fee for whatever process they need to do to recycle that key and issue a refund rather than be stuck with a game that will never be played again in my library. After playing a game more than 2 hours good luck getting a refund on steam, and good luck finding out how much you really enjoy a game in 2 hours. 30 days seems a bit extreme and I do see it ripe for abuse.
- AstralStorm 7y ago
  It cannot be applied even for physical products in the EU lawfully. At least for normal refunds. For extended ones, sure, why not.
baal80spam 7y ago
I love GOG but unfortunately popularity does not translate to profitability. GOG had reported ~8000 USD profit for 2018. I wish I'm proved wrong but I doubt this move is going to help the situation.
- shmerl 7y ago
  What exactly is the issue, operational costs are too high for the current user base?
- bradyd 7y ago
  Note that GOG is owned by CD Projekt, the studio behind The Witcher games and Cyberpunk 2077. So while they may not make much on GOG itself, they make a lot more money selling their games there then on other platforms like Steam.
  - shmerl 7y ago
    Actually in the past GOG brought them more money than their own games, so the fact that it's not profitable isn't good.
    - opencl 7y ago
      Maybe that was true in the past, but CD Projekt Red made $28 million profit compared to GOG's $8000 in 2018. The company as a whole is not exactly in financial peril even if GOG is barely breaking even. https://www.tweaktown.com/news/65367/gog-com-barely-making-profit/index.html https://www.tweaktown.com/news/65367/gog-com-barely-making-p...
      - shmerl 7y ago
        That TW3 is profitable is good, but the store itself shouldn't be struggling, unless something is wrong.
  - nmfisher 7y ago
    I'd be interested to know how much margin they reclaim by owning their own distribution channel. Presumably Steam takes a huge commission, so if GOG is profitable (even if only by $8000), then it costs them nothing to run, so that additional margin might add up to a significant amount.
- jsjddbbwj 7y ago

Tomte 7y ago

They have "removed a requirement" for refunding your game, making it more liberal, and you're telling us that this is a change for the worse, that clearly had to happen?

aphextim 7y ago

I wonder if a type of 'restocking' fee can be applied to games. It happens where you get a game try it and it doesn't work on your hardware or it just wasn't what you expected. I'd gladly pay a 10-20% restocking fee for whatever process they need to do to recycle that key and issue a refund rather than be stuck with a game that will never be played again in my library. After playing a game more than 2 hours good luck getting a refund on steam, and good luck finding out how much you really enjoy a game in 2 hours. 30 days seems a bit extreme and I do see it ripe for abuse.

AstralStorm 7y ago
It cannot be applied even for physical products in the EU lawfully. At least for normal refunds. For extended ones, sure, why not.

baal80spam 7y ago

I love GOG but unfortunately popularity does not translate to profitability. GOG had reported ~8000 USD profit for 2018. I wish I'm proved wrong but I doubt this move is going to help the situation.

shmerl 7y ago
What exactly is the issue, operational costs are too high for the current user base?
bradyd 7y ago
Note that GOG is owned by CD Projekt, the studio behind The Witcher games and Cyberpunk 2077. So while they may not make much on GOG itself, they make a lot more money selling their games there then on other platforms like Steam.
- shmerl 7y ago
  Actually in the past GOG brought them more money than their own games, so the fact that it's not profitable isn't good.
  - opencl 7y ago
    Maybe that was true in the past, but CD Projekt Red made $28 million profit compared to GOG's $8000 in 2018. The company as a whole is not exactly in financial peril even if GOG is barely breaking even. https://www.tweaktown.com/news/65367/gog-com-barely-making-profit/index.html https://www.tweaktown.com/news/65367/gog-com-barely-making-p...
    - shmerl 7y ago
      That TW3 is profitable is good, but the store itself shouldn't be struggling, unless something is wrong.
- nmfisher 7y ago
  I'd be interested to know how much margin they reclaim by owning their own distribution channel. Presumably Steam takes a huge commission, so if GOG is profitable (even if only by $8000), then it costs them nothing to run, so that additional margin might add up to a significant amount.
jsjddbbwj 7y ago