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Sure, but you don't need separate priority and severity scales to do that: it's just one priority scale but you just assign the priority not entirely on the cli
by BeeOnRope 7y ago
Sure, but you don't need separate priority and severity scales to do that: it's just one priority scale but you just assign the priority not entirely on the clients expressed needs but rather also factoring in your own assessment of their needs.
- bluGill 7y agoYou don't need that, but you are not everybody. When you have a large organization having a simple way to capture this type of thing and make it clear what you are talking about matters. Of course it does add complexity. It is the call of each organization which things are important enough to be worth the extra complexity and which are not. Maybe for yours it isn't worth the extra cost - there is nothing wrong with that - but other people have different needs and so they will have different answers. In short, you are wrong in thinking there is a universal right answer.