I think the issue here is that "Severity", as used here, isn't a good label. It sounds like they're mapping the kind of effect the bug has on the system to "Sev

I think the issue here is that "Severity", as used here, isn't a good label. It sounds like they're mapping the kind of effect the bug has on the system to "Severity" values. E.g, a crash and hang maps to Severity "critical" and typos map to "minor". The problem is that "Severity" is being used for something that doesn't really match its intuitive meaning. Maybe call the field "kind of impact" (or something similar) and have enumerated values or tags like "crash", "hang", "typo", etc. Now the field is intuitive and you don't need to retrain (or write blog posts) to get people to understand your new meaning for the word "severity".