This is confusing. It amounts to saying ‘bugs have an inherent property called ‘severity’. We explicitly track it in our system. It has no effect on how we prio

This is confusing. It amounts to saying ‘bugs have an inherent property called ‘severity’. We explicitly track it in our system. It has no effect on how we prioritize work’ If there are people on the team who insist on objectively classifying bugs with no reference to customer impact, you don’t need to indulge them by giving them a meaningless drop down to play with in Jira, you need to get them up to speed with understanding your product and release priorities.