OP, while I agree that amazon has done a bad job on this case (and possibly the whole product, I never used cognito), your manners are completely unacceptable r

OP, while I agree that amazon has done a bad job on this case (and possibly the whole product, I never used cognito), your manners are completely unacceptable regardless of your frustatrion. There are polite ways of complaining and your behavior is simply unprofessional.