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When you have a real problem with some aspect of Revolut their chat agents are not empowered to actually fix anything, they just follow a script. If the UI won'
by angry_octet 7y ago
When you have a real problem with some aspect of Revolut their chat agents are not empowered to actually fix anything, they just follow a script. If the UI won't allow it, they can't help, and they won't escalate. The only path is to get your solicitor to send them a letter.
- rchaud 7y agoWith a real bank, you can walk into a branch and speak with the person at the counter. The IRL dynamics alone make it much more likely that your issue will be addressed. That said, I use "traditional" banks and fortunately have not had issues that couldn't be resolved on the phone.