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Here's a tip for anyone buying Lenovo in the future: always pick onsite warranty (not depot), and always pick accidental damage protection. It's around 10% more

by q3k 7y ago

Here's a tip for anyone buying Lenovo in the future: always pick onsite warranty (not depot), and always pick accidental damage protection. It's around 10% more, but not only will accidental damage be covered, but you will also get service on site at your location of choice. You can also splurge an even extra 10% to get next-business-day onsite service.

iimblack 7y ago
Also, the price is very negotiable. Don’t pay full price for the warranty.
- jagger27 7y ago
  Do you think a single person corporation could easily get a sales contact to do said negotiation?
mcv 7y ago
I got onsite support when I recently bought my X1 Extreme. It costs a bit, but if this means stuff gets repaired quickly without long waits, it's quickly worth it.
beefield 7y ago
> You can also splurge an even extra 10% to get next-business-day onsite service. It is worth to note that it does not actually mean that Lenovo will come next business day to fix. It means that they "try" (whatever that means) to do something next day, and if they fail, they shrug their shoulders and come later. Source: My NBD serviced Thinkpad was bricked for something like 10 days.
basch 7y ago
Often the accidental damage isnt part of the on site. So they will come on site to fix any defect, but if YOU broke it you still have to depot it. I still recommend at least the onsite, if not both, but careful because Onsite+Accidental does not necessarily mean Onsite Accidental. I am sure there are ways to cheat this system by stretching the truth, but its not the spirit of the agreement youre making when you buy the device and related maintenance contract.
tfandango 7y ago
I did that and they said they couldn't fix my problem onsite (SD card reader didn't work). So I had to send it in anyway, and once I did that they said they were out of parts (they replaced the entire motherboard). I waited for a month to get it back. But I have really bad luck with stuff like that so maybe it's just me.

by q3k 7y ago

iimblack 7y ago

Also, the price is very negotiable. Don’t pay full price for the warranty.

jagger27 7y ago
Do you think a single person corporation could easily get a sales contact to do said negotiation?

mcv 7y ago

I got onsite support when I recently bought my X1 Extreme. It costs a bit, but if this means stuff gets repaired quickly without long waits, it's quickly worth it.

beefield 7y ago

> You can also splurge an even extra 10% to get next-business-day onsite service. It is worth to note that it does not actually mean that Lenovo will come next business day to fix. It means that they "try" (whatever that means) to do something next day, and if they fail, they shrug their shoulders and come later. Source: My NBD serviced Thinkpad was bricked for something like 10 days.

basch 7y ago

Often the accidental damage isnt part of the on site. So they will come on site to fix any defect, but if YOU broke it you still have to depot it. I still recommend at least the onsite, if not both, but careful because Onsite+Accidental does not necessarily mean Onsite Accidental. I am sure there are ways to cheat this system by stretching the truth, but its not the spirit of the agreement youre making when you buy the device and related maintenance contract.

tfandango 7y ago

I did that and they said they couldn't fix my problem onsite (SD card reader didn't work). So I had to send it in anyway, and once I did that they said they were out of parts (they replaced the entire motherboard). I waited for a month to get it back. But I have really bad luck with stuff like that so maybe it's just me.