You're not talking to support when your account gets locked, you're talking to compliance. And it takes time due to same reason Monzo has talked about: https:/

You're not talking to support when your account gets locked, you're talking to compliance. And it takes time due to same reason Monzo has talked about: https://monzo.com/blog/2019/10/18/watchdog-response https://monzo.com/blog/2019/10/18/watchdog-response