4 ms·

I purchased an X1 Carbon Extreme late last year, and I gotta say I wouldn’t buy Lenovo again. A crack appeared in the bezel around the screen. I figured the is

I purchased an X1 Carbon Extreme late last year, and I gotta say I wouldn’t buy Lenovo again. A crack appeared in the bezel around the screen. I figured the issue was my fault, but I also babied the device and the crack was a full crack through the plastic bezel. Lenovo could not have been less helpful because I didn’t pay for their insurance. I was very happy to pay, but wanted a quote for accidental damage for my credit card. Lenovo would not, under any circumstance, give me a quote without my paying a fee for a quote to fix my computer. At this point I’m just hoping the crack doesn’t get worse.

sriacha 7y ago
I had a similar cracking problem on the lid near the hinge on a X1 Carbon 6. I had the insurance, and still had to hastle them on the online forum to get it fixed.
q3k 7y ago
Here's a tip for anyone buying Lenovo in the future: always pick onsite warranty (not depot), and always pick accidental damage protection. It's around 10% more, but not only will accidental damage be covered, but you will also get service on site at your location of choice. You can also splurge an even extra 10% to get next-business-day onsite service.
- iimblack 7y ago
  Also, the price is very negotiable. Don’t pay full price for the warranty.
  - jagger27 7y ago
    Do you think a single person corporation could easily get a sales contact to do said negotiation?
- mcv 7y ago
  I got onsite support when I recently bought my X1 Extreme. It costs a bit, but if this means stuff gets repaired quickly without long waits, it's quickly worth it.
- beefield 7y ago
  > You can also splurge an even extra 10% to get next-business-day onsite service. It is worth to note that it does not actually mean that Lenovo will come next business day to fix. It means that they "try" (whatever that means) to do something next day, and if they fail, they shrug their shoulders and come later. Source: My NBD serviced Thinkpad was bricked for something like 10 days.
- basch 7y ago
  Often the accidental damage isnt part of the on site. So they will come on site to fix any defect, but if YOU broke it you still have to depot it. I still recommend at least the onsite, if not both, but careful because Onsite+Accidental does not necessarily mean Onsite Accidental. I am sure there are ways to cheat this system by stretching the truth, but its not the spirit of the agreement youre making when you buy the device and related maintenance contract.
- tfandango 7y ago
  I did that and they said they couldn't fix my problem onsite (SD card reader didn't work). So I had to send it in anyway, and once I did that they said they were out of parts (they replaced the entire motherboard). I waited for a month to get it back. But I have really bad luck with stuff like that so maybe it's just me.
Timpy 7y ago
After about 2 years the screen on my Lenovo laptop started flickering. I opened up the laptop to re-seat the connection from the screen to the motherboard, this seemed to help a little bit at the time but it's becoming progressively worse. A friend of mine who does hardware for a major corporation told me this isn't that uncommon with Lenovo. The laptop is in otherwise great condition, but between this and Superfish I won't be buying Lenovo again either.
- voidmain0001 7y ago
  That's interesting to read about re-seating the connector. I have a 6 year old TP T540p which experiences half of the screen flickering. When I first got the T540p the wireless signal strength was terrible. I replaced the wireless card with two different other brands but they didn't improve the signal strength. Lenovo sent a tech onsite that opened the computer up to discover that the antenna which is routed from the mobo up through the hinge was being pinched when the screen was opened.
mcv 7y ago
X1 Carbon or X1 Extreme? They're two different laptops.
- basch 7y ago
  For a brief moment in time it seemed like they were marketing the "X1Carbon" as the line and the Extreme as the sku variant. They have since dropped the Carbon. It also could have been new sources quoting press releases poorly. Wikipedia also treats the Extreme as a submodel of X1Carbon. https://en.wikipedia.org/wiki/ThinkPad_X1_Carbon https://en.wikipedia.org/wiki/ThinkPad_X1_Carbon

sriacha 7y ago

I had a similar cracking problem on the lid near the hinge on a X1 Carbon 6. I had the insurance, and still had to hastle them on the online forum to get it fixed.

q3k 7y ago

Here's a tip for anyone buying Lenovo in the future: always pick onsite warranty (not depot), and always pick accidental damage protection. It's around 10% more, but not only will accidental damage be covered, but you will also get service on site at your location of choice. You can also splurge an even extra 10% to get next-business-day onsite service.

iimblack 7y ago
Also, the price is very negotiable. Don’t pay full price for the warranty.
- jagger27 7y ago
  Do you think a single person corporation could easily get a sales contact to do said negotiation?
mcv 7y ago
I got onsite support when I recently bought my X1 Extreme. It costs a bit, but if this means stuff gets repaired quickly without long waits, it's quickly worth it.
beefield 7y ago
> You can also splurge an even extra 10% to get next-business-day onsite service. It is worth to note that it does not actually mean that Lenovo will come next business day to fix. It means that they "try" (whatever that means) to do something next day, and if they fail, they shrug their shoulders and come later. Source: My NBD serviced Thinkpad was bricked for something like 10 days.
basch 7y ago
Often the accidental damage isnt part of the on site. So they will come on site to fix any defect, but if YOU broke it you still have to depot it. I still recommend at least the onsite, if not both, but careful because Onsite+Accidental does not necessarily mean Onsite Accidental. I am sure there are ways to cheat this system by stretching the truth, but its not the spirit of the agreement youre making when you buy the device and related maintenance contract.
tfandango 7y ago
I did that and they said they couldn't fix my problem onsite (SD card reader didn't work). So I had to send it in anyway, and once I did that they said they were out of parts (they replaced the entire motherboard). I waited for a month to get it back. But I have really bad luck with stuff like that so maybe it's just me.

Timpy 7y ago

After about 2 years the screen on my Lenovo laptop started flickering. I opened up the laptop to re-seat the connection from the screen to the motherboard, this seemed to help a little bit at the time but it's becoming progressively worse. A friend of mine who does hardware for a major corporation told me this isn't that uncommon with Lenovo. The laptop is in otherwise great condition, but between this and Superfish I won't be buying Lenovo again either.

voidmain0001 7y ago
That's interesting to read about re-seating the connector. I have a 6 year old TP T540p which experiences half of the screen flickering. When I first got the T540p the wireless signal strength was terrible. I replaced the wireless card with two different other brands but they didn't improve the signal strength. Lenovo sent a tech onsite that opened the computer up to discover that the antenna which is routed from the mobo up through the hinge was being pinched when the screen was opened.

mcv 7y ago

X1 Carbon or X1 Extreme? They're two different laptops.

basch 7y ago
For a brief moment in time it seemed like they were marketing the "X1Carbon" as the line and the Extreme as the sku variant. They have since dropped the Carbon. It also could have been new sources quoting press releases poorly. Wikipedia also treats the Extreme as a submodel of X1Carbon. https://en.wikipedia.org/wiki/ThinkPad_X1_Carbon https://en.wikipedia.org/wiki/ThinkPad_X1_Carbon