> Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. Pretty much every technolog

> Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. Pretty much every technology company already have "ombudsman" for their important clients. > That "contact a friend in the business who can actually get things done" is a necessary part of a large support organisation and it simply does not exist yet in any tech company that I know of. I can assure you that every tech company has these "friends" available for their most important clients/customers. Whether it makes sense for companies to make these contacts available to every customer is another matter.