>Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the compan

>Ok but I still don’t get why the op complains about it so publicly the same day (likely immediately) after submitting the ticket without even giving the company a chance to triage and resolve the issue. Well the blog post isn't really primarily about his specific issue, it's about the systems being severely lacking. A ticket won't resolve that issue.