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While those things could be true, as a N26 and Revolut free customer, I have to say that yes, they use customer service chat bots, but when you ask for humans,
by wh1t3n01s3 7y ago
While those things could be true, as a N26 and Revolut free customer, I have to say that yes, they use customer service chat bots, but when you ask for humans, their assistance to me was always good, quick, and solved my issues.
- bad_user 7y agoI was on Premium when my account was frozen ;-) And I did ask for humans, on 3 separate days, as I said, took about 10 days to get a reply.
- KptMarchewa 7y agoYou're not talking to support when your account gets locked, you're talking to compliance. And it takes time due to same reason Monzo has talked about: https://monzo.com/blog/2019/10/18/watchdog-response https://monzo.com/blog/2019/10/18/watchdog-response