Reminds me of Rackspace - clown IT overrpcied. They provisioned email incorrectly and swore that once we changed nameservers to them it would work. We pointed o

Reminds me of Rackspace - clown IT overrpcied. They provisioned email incorrectly and swore that once we changed nameservers to them it would work. We pointed out it wouldn't using a few basic tools and asked for an escalation, they refused and we were stuck with level 1 tech support. After a few days I found someone on Twitter who esclated, they admitted they fucked it up, but the damage was done, I was frustrated and called it day - I proceeded to cancel, they then had to cheek to say "let's all be professional here"... I can deal with occasional shit support but I can't deal with escalation refusal, or endless cycles of support tennis or being redirected to irrelvant knowledgebae articles.