This reply might be what you're looking for: https://news.ycombinator.com/item?id=22407399 https://news.ycombinator.com/item?id=22407399 Cloudflare is a solid

This reply might be what you're looking for: https://news.ycombinator.com/item?id=22407399 https://news.ycombinator.com/item?id=22407399 Cloudflare is a solid company with a good reputation and has done a lot for general welfare of the internet. The staff there generally care about customers and it seems like they're trying to figure out what went wrong here, and of course preventing negative PR is always a bonus. There's really not much of a process when you're a top officer at a company, you have the freedom and responsibility to exercise your judgement and do whatever it takes for the good of the organization.