Incidents basically represent engineering culture in extremis. Seeing how large orgs manage incidents really says a lot about culture. It's interesting to see N

Incidents basically represent engineering culture in extremis. Seeing how large orgs manage incidents really says a lot about culture. It's interesting to see Netflix go so far to automate what amounts to trivial amounts manual labor in (hopefully) rare instances. It says a lot about how they think about making mistakes and the developer experience working through crisis.