> Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. At least in the case of tel

> Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed. At least in the case of telecom companies they all seem to have executive response teams when the usual channels fail. Send an email to any of their Exec team members (CEO, president, CTO, etc) and it nearly always gets assigned to a special team that solves the problem. I can confirm this out of personal experience with at least AT&T, Comcast, and T-Mobile.