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Just had to chime in here, but fifteen+ years ago, Bezo's email was ombudsman like, with him or a top level person reading it. Now, it's just another level of
by bbarnett 7y ago
Just had to chime in here, but fifteen+ years ago, Bezo's email was ombudsman like, with him or a top level person reading it.
Now, it's just another level of very poor, very scripted support.
I'm fairly sure Amazon has taken the (perhaps wise, in a business sense) approach of not caring if a small percentage of users leave, due to support issues.
The cost of keeping customers with certain support issues, greatly outweighing supporting them.
This is why you have to hunt madly around Amazon's webpage to find contact info, why all forms of help point away from contacting a person, including their chat being bots now, until you move outside of their scripts.
- ignoramous 7y agoJust one data point but, sending Bezos a nice hello and airing my grievances has worked for me every single time. Obviously, Bezos may not read those emails but his aides and assistants who do have access to his inbox and act on the emails on his behalf do inherit his complete authority. Some refs: https://news.ycombinator.com/item?id=16341154 https://news.ycombinator.com/item?id=16341154 https://news.ycombinator.com/item?id=17193363 https://news.ycombinator.com/item?id=17193363 https://news.ycombinator.com/item?id=22286350 https://news.ycombinator.com/item?id=22286350 https://news.ycombinator.com/item?id=9356182 https://news.ycombinator.com/item?id=9356182 https://news.ycombinator.com/item?id=20782392 https://news.ycombinator.com/item?id=20782392 https://news.ycombinator.com/item?id=13512106 https://news.ycombinator.com/item?id=13512106