3 ms·
I like the setup my bank's Ombudsman has -- you must first take your issue to first level support, then escalate it with them if not resolved. If the second lev
by CamelCaseName 7y ago
I like the setup my bank's Ombudsman has -- you must first take your issue to first level support, then escalate it with them if not resolved. If the second level of support denies you, then and only then can you reach out to the Ombudsman.
Any requests that haven't gone through the proper process get auto-rejected.
- lubujackson 7y agoThat is the logical way for things to work, but it requires first level tech support letting you escalate, which is not always the case with non-bank industries. The current go-to move is to tweet a complaint at the company's Twitter account. This is surprisingly effective across multiple industries and actually was something my wife did that helped resolve a time-sensitive AirBnB issue.
- lostlogin 7y agoThis may be due to banks having regulatory requirements - they don’t want regulators in. Because of this, resolving issues before regulators are contacted is in everyone’s interest.