> As a counter example, Jeff Bezos (whose time may be worth more than anybody else's) famously audits his email for customer complaints and occasionally derails

> As a counter example, Jeff Bezos (whose time may be worth more than anybody else's) famously audits his email for customer complaints and occasionally derails an organization for a day or two in order to figure out what happened. Is that why Amazon is growing more and more notorious for selling fraudulent items over the years?