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If he’d emailed me directly I would have done the same thing I did. I emailed the head of engineering and support and asked for an explanation. I then jumped in
by jgrahamc 7y ago
If he’d emailed me directly I would have done the same thing I did. I emailed the head of engineering and support and asked for an explanation. I then jumped into the relevant chat room.
I do this sort of thing all the time. Sure, it’s unfortunate this is #1 on HN, but shrug. Fixing the problem and figured out what happened is important.
- dkersten 7y agoThe more important question is what will be done to prevent this from happening again to somebody else (obviously this doesn’t need a response here, I assume an internal investigation is underway and this will be publicly communicated after its complete).
- melq 7y agoHow was he supposed to know to email you?
- adar 7y agoI don't think he's saying that OP should've known to email him, just that he would've done the same thing over private emails where nobody was watching, as he is doing here publicly.
- taytus 7y agoHi John, your website's contact link is pointing to your twitter account and you don't have messages opened. What is the best email to reach out to you? Thank you.