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You're missing the point. It shouldn't be necessary for someone to know who's-who in order to get things resolved.
by inetknght 7y ago
You're missing the point. It shouldn't be necessary for someone to know who's-who in order to get things resolved.
- cabaalis 7y agoYou may be right, but knowing "who's who" is very largely how general business gets done. Buying services over the internet from an anonymous black box with no support is a recent disruption.
- kortilla 7y agoNo, normally you didn’t have to know someone in the C suite to “get business done”. That’s totally unscalable. What’s a recent development is the complete lack of support when shit goes south. Back when you were interacting with real reps you had people that could see when stuff was obviously wrong and escalate appropriately.
- cabaalis 7y agoDid I say anything about C-suite? Your point is nearly word for word the same as mine, I'm not sure why you're replying as a refutation.