That's pretty much the model amongs most vendors. Just so recently we were implementing a new system. Our account is small,so obviously we don't get the level o

That's pretty much the model amongs most vendors. Just so recently we were implementing a new system. Our account is small,so obviously we don't get the level of people some big corp would do. A junior,yet capable, consultant was working on the majority of the project. However as soon as we started having some more serious technical issues, it was like 'emm, I'm not sure'. Then we end up on a conference call, 8 people in total. Bloody hell,I thought I'll pull all my hair at the end of the call. Absolutely no value or capabilities to explain how we get out of this situation. Eventually, after our CEO suggested we drop this thing all together, we did get some senior person involved. Honestly, if I'd ever had a business,I'd hire on spot.The ability to talk to different business people in a way they could understand, technical knowledge and business acumen was fantastic. Shame all companies only have one or two of these people...