The core of what you say is correct. I posted about this publicly with two goals in mind: getting help from someone at cloudflare and getting advice on how to a

The core of what you say is correct. I posted about this publicly with two goals in mind: getting help from someone at cloudflare and getting advice on how to avoid this sort of issue from the HN community. From my perspective Cloudflare's process did fail. Assuming I didn't do something insanely dumb and what I think happened did happen, I would consider that a failure on its own even if the support was perfect afterwards. Copying from elsewhere: I address this in TFA. Essentially I felt that this was alright because when I filed a ticket I was informed that I should expect a long wait and that they recommend that their non-business customers post publicly on their support forum for crowdsourced support because that leads to faster replies. I was unable to log into that forum, and I suspect that may be because the way they set up SSO between the forum login and their main login may have failed in Firefox (with all tracking prevention and ad blockers disabled). I felt that if a company invites me to ask for support publicly on their forum to save on customer support costs it's reasonable to talk about the issue in another public place.