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This years TT version actually makes it quite hard to get to Deluxe from Free edition if you get there from e.g. IRS site. Basically what happens is when you ge
by smsm42 7y ago
This years TT version actually makes it quite hard to get to Deluxe from Free edition if you get there from e.g. IRS site. Basically what happens is when you get to the end, it tells you "Surprise! Your return does not qualify for the free version!" but doesn't offer you any immediate way to upgrade. There's a sequence of clicks which allows to do that (took me about 30 mins to find it) but it's not very trivial and rather hard to discover.
Once you are in the paid versions, the upsell push is relentless. But not in the (actual) free edition, at least that was my experience this year.
- pensatoio 7y agoI’m not sure it’s fair to give them the benefit of the doubt on “this year’s performance” when they’re only doing it due to the lawsuit.
- smsm42 7y agoI'm not giving them any benefits, I am just describing what I have seen. I have no idea why they did that, I'm just saying that was my experience - since not everybody is going to bother clicking through all tax return forms to see what happens at the end.