same thing happened to me on GoDaddy for multiple domains when I got a call from a client that their emails stopped working. All the zones were factory reset, a

same thing happened to me on GoDaddy for multiple domains when I got a call from a client that their emails stopped working. All the zones were factory reset, and no backup of the zones apparently existed at GoDaddy. I was on the call with them for hours refusing to hang up until it was resolved or they would lose the remainder of my business. After 2.5 hours of no valid reason that multiple domains when back to default DNS values and no log of access to my account for moths, I let them go. That's when I moved the couple of handfuls of domains I had left at GoDaddy over to Hover. It's more expensive, but the Hover interface is better, and I trust Hover (Tucows) more (well, I trust GoDaddy less).