There's a number of Cloudflare folks who are HN regulars, so hopefully you'll get some answers. Hopefully it's something they can reverse. But as a general rem

There's a number of Cloudflare folks who are HN regulars, so hopefully you'll get some answers. Hopefully it's something they can reverse. But as a general reminder to everyone (I think this is an unfortunately common problem from a number of companies): If this is how your company handles account issues, you're probably wrong. Whether it's automated or manual, a user should be able to access all of their own information even when you decide to no longer provide them service. And you should test and retest the ability for people who you now deny service to transfer out.