I disagree, this is an anecdote but I ordered a bag of coffee from their "Ship to Store" option. When it came time to go to the store to pick it up, I was waiti

I disagree, this is an anecdote but I ordered a bag of coffee from their "Ship to Store" option. When it came time to go to the store to pick it up, I was waiting about an hour to receive my item. Their setup is very good. You walk into the special "pick up" area of the store, then check in. From there someone is supposed to go to the back and fetch your item. That person was nowhere to be found. After alerting the manager that person eventually showed up and then proceeded to look around for the item. They then decided to call in a colleague who then took even longer to find the item. Turns out it was in a box right in front of them. All in all I wasted an hour trying to get a small bag of coffee. I'm gonna try again because I want this thing to be successful but man was it "nails on chalkboard" experience.