4 ms·

I have not used Paypal since I had to file a dispute over an item I bought on ebay via Paypal. As a response they snail-mailed me a bunch of screenshots of an

I have not used Paypal since I had to file a dispute over an item I bought on ebay via Paypal. As a response they snail-mailed me a bunch of screenshots of an internal web-app with a bunch of info for someone else, SSN, CC number, address, etc. Everything I would need to do something bad. I called them and they did not seem to care so I called the guy (I had his number of course) but he never answered or responded to my email. A few months later I got a voicemail from paypal, apparently my original call bubbled up. They asked if I had destroyed the info and to let them know if I had not (I did). Then there was a long pause (I guess they assumed the voicemail was over), and it turned out there were 4-5 people on that call and they then discussed how the call went and whether or not it was sufficient to CYA. I've not used it since, and I hoped they got their act together (sounds like maybe not).

fxleach 7y ago
My experience with PayPal, from dev support to account managers, has been an absolute shit show. They were simply the first to their market and it's hard to kick them out.
- tfandango 7y ago
  It was difficult at first, this happened quite some time ago, but these days it seems there are lots of non-paypal options.
  - ValentineC 7y ago
    Most turnkey ecommerce solutions (for my case, event ticketing services like Tito and Eventbrite) seem to mainly support only Stripe and PayPal.
Cynddl 7y ago
What does CYA mean? Haven't seen this acronym before.
- JimiofEden 7y ago
  https://en.wikipedia.org/wiki/Cover_your_ass https://en.wikipedia.org/wiki/Cover_your_ass
- deleted 7y ago
  [deleted]
jedberg 7y ago
> Then there was a long pause (I guess they assumed the voicemail was over), and it turned out there were 4-5 people on that call and they then discussed how the call went and whether or not it was sufficient to CYA. That's hilarious. Please tell me you kept that recording.
- tfandango 7y ago
  I'd love to tell you that. I had it on my voicemails for a long time but forgot and switched carriers and lost it :(

fxleach 7y ago

My experience with PayPal, from dev support to account managers, has been an absolute shit show. They were simply the first to their market and it's hard to kick them out.

tfandango 7y ago
It was difficult at first, this happened quite some time ago, but these days it seems there are lots of non-paypal options.
- ValentineC 7y ago
  Most turnkey ecommerce solutions (for my case, event ticketing services like Tito and Eventbrite) seem to mainly support only Stripe and PayPal.

Cynddl 7y ago

What does CYA mean? Haven't seen this acronym before.

JimiofEden 7y ago
https://en.wikipedia.org/wiki/Cover_your_ass https://en.wikipedia.org/wiki/Cover_your_ass
deleted 7y ago
[deleted]

jedberg 7y ago

> Then there was a long pause (I guess they assumed the voicemail was over), and it turned out there were 4-5 people on that call and they then discussed how the call went and whether or not it was sufficient to CYA. That's hilarious. Please tell me you kept that recording.

tfandango 7y ago
I'd love to tell you that. I had it on my voicemails for a long time but forgot and switched carriers and lost it :(