I too learned that the best way to get your problem solved with Amazon is to resort to threats. It took ages to get my account closed -- I was sent by 5 differe

I too learned that the best way to get your problem solved with Amazon is to resort to threats. It took ages to get my account closed -- I was sent by 5 different chat agents to the same "click here and send an email to confirm" page -- until I threatened to complain to the California Attorney General under CCPA. Then suddenly the agent had all the power in the world to close my account.