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My neighbor bought a set of woodworking clamps from Amazon. When the ~25lb. box arrived, the driver threw them up onto his porch (his house is quite raised from
by nappy-doo 7y ago
My neighbor bought a set of woodworking clamps from Amazon. When the ~25lb. box arrived, the driver threw them up onto his porch (his house is quite raised from the street), and he has video of it damaging his siding as it took three attempts for the driver to get them over the railing onto his porch. When he contacted Amazon, they said to contact some insurance company they had. When my neighbor called the insurance company, they never returned the call.
He proceeded to begin researching the insurance company, which was owned by Amazon, but wasn't listed as a valid insurance company in Massachusetts. He contacted Amazon again, and said, "would you like me to call the insurance commissioner and attorney general that you're operating a non-registered insurance company in Massachusetts." Someone was out to fix his siding in 3 days, and they painted the porch as well (due to some paint matching problem).
Despite how much I love being able to order stuff, and not have to go out, Amazon is pretty scum-tacular.
- intopieces 7y agoI too learned that the best way to get your problem solved with Amazon is to resort to threats. It took ages to get my account closed -- I was sent by 5 different chat agents to the same "click here and send an email to confirm" page -- until I threatened to complain to the California Attorney General under CCPA. Then suddenly the agent had all the power in the world to close my account.
- russh 7y agoDid your neighbor call the insurance commissioner and attorney general to tell them that they were operating a non-registered insurance company in Massachusetts?
- nappy-doo 7y agoNo. He contacted the local news, who did nothing, and then had his second kid and life got in the way.
- tzs 7y agoDoes that Amazon owned insurance company have any clients other than Amazon? If it only serves Amazon, it might not count as an insurance company for purposes of regulation.
- yspeak 7y agoExacting. Most likely they self insure.
- jdkee 7y agoAmazon sold us a defective and/or counterfeit refrigerator water filter that leaked and damaged our hardwood floors. Homeowners insurance gave us an estimate of $5300 in damage. I sent a demand letter to Amazon legal dept. detailing the claim and threatening a lawsuit. They wrote us a check in about two months from mailing said letter. This is not legal advice and YMMV.
- nonamenoslogan 7y agoI had an experience like this with them recently too--In order to save $15, I bought a part for my Whirlpool washer on Amazon. It was the in-flow controller which the water hoses hook in to. I ordered it from "Sold and Fulfilled by Amazon" which used to be my mark of a decent product (or at least I know I'll be able to get a refund if it has issues directly from Amazon). It arrived in unbranded cardboard, but the plastic wrapper did have "Maytag" stamping. Unfortunately my washer refused to recognize it despite it being extremely basic in design (a couple servos and a tiny switching board connected to some plastic tubes for water inlets). I requested a refund from Amazon which happened with in hours and went down to a local appliance repair place and paid the extra $15 for another. The one from the local shop was not wrapped in plastic, but it was in Maytag branded cardboard with part-number and SKU. Took it home and compared it to the Amazon part which I hadn't yet boxed up and the Amazon part was visibly of lower quality plastic (edges were poor, you could see where welds had been done at the corners) and the circuit board with the switching components was completely different despite having the same molex-type connector. BOTH units had the same part-number molded in to the plastic in the same spot, yet the actual Maytag version I got locally worked instantly the first time.