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We launched a 1:1 tool for sales managers that used predictive analytics to suggest which deals needed to be discussed (ie Deal X looks like it's stuck). The re
by james_impliu 7y ago
We launched a 1:1 tool for sales managers that used predictive analytics to suggest which deals needed to be discussed (ie Deal X looks like it's stuck). The reason being, when I was a sales manager, I found people would naturally talk about positive stuff rather than easily giving the whole picture.
It failed because quite simply, when we tried to get other sales managers to use it for free (hoping it'd be popular), we found they wouldn't make the time to spend 2 mins planning a 1:1, probably as they're managed on 'selling deals, right now' in many cases, which is a bit sad!
Learning: I should have read the Mom Test.
With hindsight, I wish I'd built it for engineers based on Pull Requests (PR #181 had a ton of back and forth / NLP shows it got heated). It would have been fun if nothing else!
- jcims 7y agoThis would work for customer service ticket systems as well. Having been in that role, i definitely buried a few issues over the years that would have been better dealt with in the open.
- jimkri 7y agoThats an interesting idea. Have you tried talking with Directors/Executive/VPs? My thinking is to target sales orgs that are going through restructuring or are focusing on major improvements/goals. Execs would push their managers to setup 1:1s for development in the company and career