At the large-ish global company I work for, there are many siloed groups, many who are make their own demand for full control over their own isolated infrastruc

At the large-ish global company I work for, there are many siloed groups, many who are make their own demand for full control over their own isolated infrastructure, and not just for data purposes (sometimes for workflow/process automation and control, and many other reasons). The old, oft feared “shadow-IT” is a good term to represent what is actually an opportunity to recognize the opportunity for IT to reframe itself as the trusted service/platform/infrastructure provider and advisor, but perhaps not the only ones who implement and control every aspect of using that infrastructure going forward. The extent to which digital technology has become fused with work, means people need more access and control over systems and tools within their daily work, but solid infrastructure, governance, etc. is still required. Clearly the trick is finding the balance between centralization and federation. I think directions such as “citizen developer” and “data democracy” are not just fluff, but a pointer in the right direction of how to think about the newer classes of customer for information systems and technology.