4 ms·
I like the idea, but if this is crowdsourced how can we trust that the reviews will be unbiased? Amazon reviews are supposedly crowdsourced, and we know what a
by zizee 7y ago
I like the idea, but if this is crowdsourced how can we trust that the reviews will be unbiased? Amazon reviews are supposedly crowdsourced, and we know what a shit show those are.
- beatgammit 7y agoAbsolutely. You need some way to prove that the reviewer is acting in good faith. With Amazon reviews, I ignore most of the 5-star reviews and focus on the 2-3 star reviews (1 star reviews are often worthless), mostly because 4-5 star reviews seem to frequently be biased (free item, out outright purchased/fabricated review). How about compensating reviewers relative to the "helpfulness" of their reviews? Maybe allow manufacturers to refund X product purchases for reviews, but with zero control over who does the review and zero knowledge of which order is being reviewed (can't send golden samples). That's basically how "mystery shopping" works, but that seems to not be a thing with online retail. There are a lot of good approaches here, but this seems like the only benefit is that it separates the reviewer platform from the retail platform. It's still ripe for abuse unless reviewers have more incentive to be honest than to be bribed.
- hubraumhugo 7y agoThanks for the feedback, will definitely think about the helpfulness score and the mistery shopping approach.
- hubraumhugo 7y agoThanks for your feedback. I thought about the following ideas to make sure reviewers are genuine: -picking reviewers by interviewing them initially - someone who owns and uses the product for a while -The reviewers introduce / refer other reviewers (circle of trust) -mandatory picture upload for every review -phone number verification (like Twitter does it)