Yeah exactly. If one wants support they can pay for it i.e. SaaS if available. If an open source project has not created a contract with any user then there is

Yeah exactly. If one wants support they can pay for it i.e. SaaS if available. If an open source project has not created a contract with any user then there is no guarantee of support. I don't believe any company creates a contract with users automatically because they made source code available. That is unsustainable. Chronosphere is the SaaS part for M3DB in this case. The negativity around someone open sourcing code for PR is nuts especially when all of the code is available. I love reading the code and getting ideas about how things work.