Bottom line: the buyer can claim that a lot of things are missing, item is broken, scratched etc and since there's no definite proof (for example: you can video

Bottom line: the buyer can claim that a lot of things are missing, item is broken, scratched etc and since there's no definite proof (for example: you can video...but then remove items before shipping) Amazon has chosen to trust the buyers. As others pointed out an outside party might be needed to keep both sides honest, but otherwise Amazon has to trust one side...