Thanks for the posting the link. Fog Creek is fanatical about customer service and it shows in their chargeback rate. As alluded to, 0% is entirely possible, an

Thanks for the posting the link. Fog Creek is fanatical about customer service and it shows in their chargeback rate. As alluded to, 0% is entirely possible, and it comes from being fanatical about offering refunds. We actually can back that up - Fog Creek is a FeeFighters customer!