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Frankly, because the team that sets policy is different from the team that makes the buttons. The policy has lots of exceptions - e.g. some categories can't be
by ikeboy 7y ago
Frankly, because the team that sets policy is different from the team that makes the buttons. The policy has lots of exceptions - e.g. some categories can't be returned, like groceries. To disable that button, they'd have to check for all the exceptions and constantly update it whenever a policy changed.
They did change to automatically approving returns a few years ago, but with an opt-out ability. My guess is either OP's product fell into an obscure exception to that rule, or OP opted out, or something similar.
- hackme1234 7y agoThe teams need to collaborate more then. This still seems like a design failure
- malka 7y agoseems like something done on purpose to fuck people.
- thaumasiotes 7y agoIt seems like there's room for a confirmation/warning on the button, though. ("If this is a returnable product, accepting the return is mandatory." "Disputes occur at a different stage of the process.")
- ikeboy 7y agoI'm not an active seller anymore so I can't check how it currently works. I believe it did show whether the return is in or out of policy. I'm also not sure if there's actually a deny return button, or only an accept button and an option to close the return (which you could if you resolved the issue without returning, which sellers are encouraged to do).