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My main complaint is that Comcast gives no insight into how they calculate your usage beyond a generic bar graph. I was using steadily 600-700GB of data a mont

My main complaint is that Comcast gives no insight into how they calculate your usage beyond a generic bar graph. I was using steadily 600-700GB of data a month on my gigabit plan. It suddenly spiked to 2TB - from what I could tell there was no change in behavior, my ubiquiti gear wasn't showing this amount of usage. This went on and used up my two 'courtesy' months of overages forcing me to pay the extra money to remove the cap. A month after paying this my usage amounts dropped back down to where they were before. The gigabit services works well, but I find the cap hard to accept without any ability to question it.

Alupis 7y ago
> My main complaint is that Comcast gives no insight into how they calculate your usage beyond a generic bar graph Fair enough - but also in fairness, your electric utility provides about as much (which is also frustrating when you're trying to figure out why your bill went up 25% one month). I personally run a mikrotik router which tracks my usage too, so I have a reference to double check against and could wage a good argument with evidence that I didn't use the data they claim. Not everyone can do that though... but perhaps standard routers should come with these features now-days.
- fossuser 7y ago
  Yeah - I think they’re inaccurate with how they calculate usage, but there’s nothing I can really do about it. It’s not worth my time to argue with them and there are no other gigabit options.
- FireBeyond 7y ago
  > could wage a good argument with evidence that I didn't use the data they claim Let us know how that works out for you. My guess? "We can waive this month as a courtesy, but we can't use your router as evidence".
  - Alupis 7y ago
    > We can waive this month as a courtesy That would be the goal.
    - filoleg 7y ago
      The goal is to not have it happen again. Which is contrary to the wording given, since it implies that Comcast willing to waive the overage charges for the month was a "one-time thing" kind of deal.
      - Alupis 7y ago
        In my experience with these companies... "one-time" happens many times.
- bcrosby95 7y ago
  Your electric company needs to get with the times. Mine provides a website that lets me break down kwh used on an hourly basis, available 1-2 days after the given day. And I can also step outside and read the current draw from the meter. So do my water and gas companies. My ISP provides the total I used in a month, at the end of the month. That's it.

Alupis 7y ago

> My main complaint is that Comcast gives no insight into how they calculate your usage beyond a generic bar graph Fair enough - but also in fairness, your electric utility provides about as much (which is also frustrating when you're trying to figure out why your bill went up 25% one month). I personally run a mikrotik router which tracks my usage too, so I have a reference to double check against and could wage a good argument with evidence that I didn't use the data they claim. Not everyone can do that though... but perhaps standard routers should come with these features now-days.

fossuser 7y ago
Yeah - I think they’re inaccurate with how they calculate usage, but there’s nothing I can really do about it. It’s not worth my time to argue with them and there are no other gigabit options.
FireBeyond 7y ago
> could wage a good argument with evidence that I didn't use the data they claim Let us know how that works out for you. My guess? "We can waive this month as a courtesy, but we can't use your router as evidence".
- Alupis 7y ago
  > We can waive this month as a courtesy That would be the goal.
  - filoleg 7y ago
    The goal is to not have it happen again. Which is contrary to the wording given, since it implies that Comcast willing to waive the overage charges for the month was a "one-time thing" kind of deal.
    - Alupis 7y ago
      In my experience with these companies... "one-time" happens many times.
bcrosby95 7y ago
Your electric company needs to get with the times. Mine provides a website that lets me break down kwh used on an hourly basis, available 1-2 days after the given day. And I can also step outside and read the current draw from the meter. So do my water and gas companies. My ISP provides the total I used in a month, at the end of the month. That's it.