4 ms·

I had the same exact experience the last time I sold on ebay, in 2017. I sold an $800 item. One day before the claim window closed, the buyer filed a claim sayi

I had the same exact experience the last time I sold on ebay, in 2017. I sold an $800 item. One day before the claim window closed, the buyer filed a claim saying it had never arrived and claiming they emailed me several times and I never responded. I submitted proof of delivery from UPS and pointed out the simple fact that I had received no messages from the buyer through ebay messaging. Ebay gave them a full refund and refused to speak to me about it. When I called them and waited on hold for several hours, they literally just hung up on me. I closed my ebay and paypal accounts and I’ll never use them again.

JoshGlazebrook 7y ago
I have a similar story. I sold a brand new iPhone to someone on eBay who claimed it was reported as stolen and was not able to be used. Paypal refunded the buyer, and allowed them to keep the phone. Paypal account went negative, their internal collections started calling every day right away even though it was in dispute. Even after providing proof that the IMEI was not reported as stolen, and them waiting weeks for the buyer to provide any proof (they didn't), they still sided with the buyer. I called for weeks, and finally after about two months, somehow the person on the phone was able to just issue a refund. I've not sold anything on Ebay since. On top of that, when I had an issue with buying something through paypal, they used that ^ instance as a negative against me while on the phone. "Well I see you sold a stolen iPhone in the past..." was not something I was expecting to hear.
- kderbyma 7y ago
  I assume you reported the phone stolen afterwards correct?
  - PaulWaldman 7y ago
    To whom would you report the phone as stolen?
    - Can_Not 7y ago
      https://www.imei.info/news/report-imei-number-lost-or-stolen/ https://www.imei.info/news/report-imei-number-lost-or-stolen...
filoleg 7y ago
EBay in 2017 was a giant shitshow (and probably still is, but I don't use it anymore). Both their security and support are complete trash, even if you happen to be lucky (like me) and they reply quickly. I woke up one morning to get an email notification thanking me for purchasing a back bumper, a wing, and a few other parts for a 2012 Hyundai Genesis, which I obviously don't have and neither have I made that purchase. The fraudster even put their real delivery address and name less than 20 miles away from where I lived (which I reverse searched and confirmed that the name was associated with that address). I immediately notified eBay about this, they refunded me the purchase, and asked me to change my password. I did all that, removed the perp's address from the account, but eBay didn't have a legitimate 2FA solution, so I was kinda out of luck here. Lo and behold, the day after, I wake up to info on my account (name+address) changed again. They couldn't change the email, as I have 2FA on my email account, but they did everything they could aside from that with my eBay account. This repeated at least one more time afterwards. By the end of this saga, I just gave up and closed my eBay account after getting my refund. I just did some googling, and it seems like eBay STILL doesn't support any form of 2FA aside from SMS-based one (which is exactly how, I suspect, they got into my account in the first place, as I didn't get my email compromised). What a shame, but oh well.
- _underfl0w_ 7y ago
  This is really bad advice, but remember that two can play at this game. You have this idiot's real name and address, as well as the make and model of the car they drive. Food for thought.
  - filoleg 7y ago
    The story is a bit more complicated (but not by much), however, there is absolutely nothing I can do here. What am I gonna do, show up to some address in South Atlanta demanding whoever lives there to stop using my eBay account without authorization? And that's with the strong assumption that the person whose name and address was used is the same person who actually accessed my account (for all I know, the person living at that address could be totally unaware). EBay has all the info on the perp, but they decided to do nothing, and I am not going to start a civil lawsuit because of $1.2k that got refunded to me pretty much instantly. Just for the sake of satisfying my own curiosity, I looked further (back when it all happened) into the person who hacked into my account and found some interesting stuff. The perp took some measures to cover their steps, but it was done very poorly: 1. The name and address used for the purchase belonged to a woman who lived at the address used for delivery in South Atlanta (verified that). I decided to check her social media, and saw that she held a job as a nurse or something like that, with nothing suspicious pointing at her actually being the perp. Her account looked pretty "professional" and normal. 2. Suspiciously enough, she didn't even have a Hyundai Genesis car, which is what the parts were ordered for. But then I noticed something interesting. 3. There was a guy appearing in a lot of her pics that looked like he was her bf. He didn't seem to have a job listed anywhere on any of his social media. He did, however, happened to own a 2012 Hyundai Genesis coupe. Also, most of his FB profile pics were either selfies or of his car or of him brandishing guns (mostly in his bedroom, all while displaying poor trigger discipline), which is not really damning on its own, but in the context, it definitely doesn't play in his favor. Which leads me to a reasonable hypothesis that the guy who got access to my account used the name and address of his gf to ship the car parts he fraudulently bought, so that she takes the fall in case the authorities decide to investigate.
pdxbigman 7y ago
Stories like this are why I've never bought or sold anything on Ebay. They just seem like a genuinely shitty experience and I'd rather shell out extra cash to buy new or meet someone off craigslist as a bank.
- WrtCdEvrydy 7y ago
  Depends on what's being purchased. Used hardware for Forensics use and Enterprise grade hardware (PCIe cards) have been pretty good to me.
amatecha 7y ago
Yeah, I've heard stuff like this for years and years and long ago decided I will never sell anything online. Craigslist in-person only.
- 0x00000000 7y ago
  Many categories on Craigslist are also full of bots, spam, and scams. Honestly Facebook having such aggressive “fake profile” enforcement makes FB marketplace one of the better ways to buy and sell online
- hamandcheese 7y ago
  I once traded an iPhone for a what I thought was a Galaxy S4 on Craigslist, but it turned out to instead be a very convincing (and functional) knock off. The guy even talked me into tossing an additional $20 his way when we met, which I think is part of what sold me.
- grecy 7y ago
  I've even got friends who are scared of that - apparently it's a real thing that when you show up to sell something (camera, lens, phone) multiple people will be there to distract you, snatch it and run. Even in broad daylight in a crowded area.
  - amatecha 7y ago
    Oh yeah, I actively assume such a setup is in place every time I go to make a Craigslist exchange. Thus far has never happened, but even if they tried it wouldn't succeed. Multiple family members in police services has helped me know the "tricks of the trade" from a young age, hahah ^_^
    - Ghjklov 7y ago
      Can you expand on what tricks they use and what to look out for ? Would love to know
  - devilbunny 7y ago
_-___________-_ 7y ago
I tried, once, to sell something on eBay. I specified clearly that I would only ship the item to the UK. Someone bought it with a shipping address in Portugal. I refused to ship it. eBay "rejected" my refusal. I sold it on Gumtree instead. eBay charged me success fees for the item, since it had "sold". eBay refused to communicate with me about refunding these success fees, so I filed a chargeback with my credit card company. eBay closed my account because of the chargeback.

JoshGlazebrook 7y ago

I have a similar story. I sold a brand new iPhone to someone on eBay who claimed it was reported as stolen and was not able to be used. Paypal refunded the buyer, and allowed them to keep the phone. Paypal account went negative, their internal collections started calling every day right away even though it was in dispute. Even after providing proof that the IMEI was not reported as stolen, and them waiting weeks for the buyer to provide any proof (they didn't), they still sided with the buyer. I called for weeks, and finally after about two months, somehow the person on the phone was able to just issue a refund. I've not sold anything on Ebay since. On top of that, when I had an issue with buying something through paypal, they used that ^ instance as a negative against me while on the phone. "Well I see you sold a stolen iPhone in the past..." was not something I was expecting to hear.

kderbyma 7y ago
I assume you reported the phone stolen afterwards correct?
- PaulWaldman 7y ago
  To whom would you report the phone as stolen?
  - Can_Not 7y ago
    https://www.imei.info/news/report-imei-number-lost-or-stolen/ https://www.imei.info/news/report-imei-number-lost-or-stolen...

filoleg 7y ago

EBay in 2017 was a giant shitshow (and probably still is, but I don't use it anymore). Both their security and support are complete trash, even if you happen to be lucky (like me) and they reply quickly. I woke up one morning to get an email notification thanking me for purchasing a back bumper, a wing, and a few other parts for a 2012 Hyundai Genesis, which I obviously don't have and neither have I made that purchase. The fraudster even put their real delivery address and name less than 20 miles away from where I lived (which I reverse searched and confirmed that the name was associated with that address). I immediately notified eBay about this, they refunded me the purchase, and asked me to change my password. I did all that, removed the perp's address from the account, but eBay didn't have a legitimate 2FA solution, so I was kinda out of luck here. Lo and behold, the day after, I wake up to info on my account (name+address) changed again. They couldn't change the email, as I have 2FA on my email account, but they did everything they could aside from that with my eBay account. This repeated at least one more time afterwards. By the end of this saga, I just gave up and closed my eBay account after getting my refund. I just did some googling, and it seems like eBay STILL doesn't support any form of 2FA aside from SMS-based one (which is exactly how, I suspect, they got into my account in the first place, as I didn't get my email compromised). What a shame, but oh well.

_underfl0w_ 7y ago
This is really bad advice, but remember that two can play at this game. You have this idiot's real name and address, as well as the make and model of the car they drive. Food for thought.
- filoleg 7y ago
  The story is a bit more complicated (but not by much), however, there is absolutely nothing I can do here. What am I gonna do, show up to some address in South Atlanta demanding whoever lives there to stop using my eBay account without authorization? And that's with the strong assumption that the person whose name and address was used is the same person who actually accessed my account (for all I know, the person living at that address could be totally unaware). EBay has all the info on the perp, but they decided to do nothing, and I am not going to start a civil lawsuit because of $1.2k that got refunded to me pretty much instantly. Just for the sake of satisfying my own curiosity, I looked further (back when it all happened) into the person who hacked into my account and found some interesting stuff. The perp took some measures to cover their steps, but it was done very poorly: 1. The name and address used for the purchase belonged to a woman who lived at the address used for delivery in South Atlanta (verified that). I decided to check her social media, and saw that she held a job as a nurse or something like that, with nothing suspicious pointing at her actually being the perp. Her account looked pretty "professional" and normal. 2. Suspiciously enough, she didn't even have a Hyundai Genesis car, which is what the parts were ordered for. But then I noticed something interesting. 3. There was a guy appearing in a lot of her pics that looked like he was her bf. He didn't seem to have a job listed anywhere on any of his social media. He did, however, happened to own a 2012 Hyundai Genesis coupe. Also, most of his FB profile pics were either selfies or of his car or of him brandishing guns (mostly in his bedroom, all while displaying poor trigger discipline), which is not really damning on its own, but in the context, it definitely doesn't play in his favor. Which leads me to a reasonable hypothesis that the guy who got access to my account used the name and address of his gf to ship the car parts he fraudulently bought, so that she takes the fall in case the authorities decide to investigate.

pdxbigman 7y ago

Stories like this are why I've never bought or sold anything on Ebay. They just seem like a genuinely shitty experience and I'd rather shell out extra cash to buy new or meet someone off craigslist as a bank.

WrtCdEvrydy 7y ago
Depends on what's being purchased. Used hardware for Forensics use and Enterprise grade hardware (PCIe cards) have been pretty good to me.

amatecha 7y ago

Yeah, I've heard stuff like this for years and years and long ago decided I will never sell anything online. Craigslist in-person only.

0x00000000 7y ago
Many categories on Craigslist are also full of bots, spam, and scams. Honestly Facebook having such aggressive “fake profile” enforcement makes FB marketplace one of the better ways to buy and sell online
hamandcheese 7y ago
I once traded an iPhone for a what I thought was a Galaxy S4 on Craigslist, but it turned out to instead be a very convincing (and functional) knock off. The guy even talked me into tossing an additional $20 his way when we met, which I think is part of what sold me.
grecy 7y ago
I've even got friends who are scared of that - apparently it's a real thing that when you show up to sell something (camera, lens, phone) multiple people will be there to distract you, snatch it and run. Even in broad daylight in a crowded area.
- amatecha 7y ago
  Oh yeah, I actively assume such a setup is in place every time I go to make a Craigslist exchange. Thus far has never happened, but even if they tried it wouldn't succeed. Multiple family members in police services has helped me know the "tricks of the trade" from a young age, hahah ^_^
  - Ghjklov 7y ago
    Can you expand on what tricks they use and what to look out for ? Would love to know
- devilbunny 7y ago

_-___________-_ 7y ago

I tried, once, to sell something on eBay. I specified clearly that I would only ship the item to the UK. Someone bought it with a shipping address in Portugal. I refused to ship it. eBay "rejected" my refusal. I sold it on Gumtree instead. eBay charged me success fees for the item, since it had "sold". eBay refused to communicate with me about refunding these success fees, so I filed a chargeback with my credit card company. eBay closed my account because of the chargeback.