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Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can

Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal? Honestly asking, there might be some special team to go through the jeff@amazon.com emails.

fossuser 7y ago
There's a history where people email Bezos and he'll forward that email along to someone responsible for that thing with a single '?'. [0] https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-just-confirmed-jeff-bezos-question-mark-method-that-scares-heck-out-of-everyone-at-amazon-heres-how-it-works.html https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-...
- justsid 7y ago
  TIL: My boss works the exact same way as Jeff Bezos.
CamelCaseName 7y ago
>Does emailing the CEO really work. ? Yes it does. It goes to his executive team. Granted, I haven't used that email in almost 2 years. I hear response time is way longer nowadays. >But I can just hit up Jeff like it's no big deal? No, you'll get ignored if your issue is not substantial or if you haven't gone through every other possible method of resolution. This is the "supreme court" of Amazon support, akin to the Ombudsman's office.
cptskippy 7y ago
Lots of places have special teams to respond to the "CEO's emails".
zippergz 7y ago
Regular Amazon customer service is not a bot, it is staffed by a large number of people. They aren't necessarily great (or empowered to be great), but they are humans. If you email the CEO, it goes to a team of people who handle those messages, not just to him personally. It's not guaranteed to work, but it sometimes does.
toasterlovin 7y ago
Yes, this does work sometimes. It’s a pretty commonly cited measure of last resort among Amazon sellers.
freepor 7y ago
There’s an entire team at Amazon to deal with jeff@amazon mails. It’s not emailing the CEO, it’s another customer support channel that may or may not solve your problem.
- PaulDavisThe1st 7y ago
  It's too bad ... I remember setting that email account up for him (he was uid = 3), and for a long time, it really did actually remain as his own personal email.

fossuser 7y ago

There's a history where people email Bezos and he'll forward that email along to someone responsible for that thing with a single '?'. [0] https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-just-confirmed-jeff-bezos-question-mark-method-that-scares-heck-out-of-everyone-at-amazon-heres-how-it-works.html https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-...

justsid 7y ago
TIL: My boss works the exact same way as Jeff Bezos.

CamelCaseName 7y ago

>Does emailing the CEO really work. ? Yes it does. It goes to his executive team. Granted, I haven't used that email in almost 2 years. I hear response time is way longer nowadays. >But I can just hit up Jeff like it's no big deal? No, you'll get ignored if your issue is not substantial or if you haven't gone through every other possible method of resolution. This is the "supreme court" of Amazon support, akin to the Ombudsman's office.

cptskippy 7y ago

Lots of places have special teams to respond to the "CEO's emails".

zippergz 7y ago

Regular Amazon customer service is not a bot, it is staffed by a large number of people. They aren't necessarily great (or empowered to be great), but they are humans. If you email the CEO, it goes to a team of people who handle those messages, not just to him personally. It's not guaranteed to work, but it sometimes does.

toasterlovin 7y ago

Yes, this does work sometimes. It’s a pretty commonly cited measure of last resort among Amazon sellers.

freepor 7y ago

There’s an entire team at Amazon to deal with jeff@amazon mails. It’s not emailing the CEO, it’s another customer support channel that may or may not solve your problem.

PaulDavisThe1st 7y ago
It's too bad ... I remember setting that email account up for him (he was uid = 3), and for a long time, it really did actually remain as his own personal email.