I do get that. But many of these stories we hear have to do with consistent customers with a stable payment history and a good relationship. Something goes terr

I do get that. But many of these stories we hear have to do with consistent customers with a stable payment history and a good relationship. Something goes terribly wrong, helpdesk bombs it, and then what? Well, twitter, HN, reddit. All I know is the current situation, well, stinks.