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At least in the US I know a number of call centers that have been sued into bankruptcy for attempting to use phone agent login status as a timeclock. The worst
by crmrc114 7y ago
At least in the US I know a number of call centers that have been sued into bankruptcy for attempting to use phone agent login status as a timeclock. The worst of these were telling staff that they had to login to their computers and get everything ready on their own time... then they would be paid once they logged in... On another note, I feel that such abuses really need to start to incur jail time for management since abuses like this still seems to be pretty common in US Call centers.
To be honest (guessing from the 'UK' part of your username) I figured that the UK would have better call center protections than the US.... from your post it sounds like it may be just as bad as the US.
- WaitWaitWha 7y ago>To be honest (guessing from the 'UK' part of your username) I figured that the UK would have better call center protections than the US.... from your post it sounds like it may be just as bad as the US. Interesting. How will this revelation impact your future comparative thinking?
- wolco 7y agoThe US often offers more protection compared to most countries. Many countries copy the US so it's important they act as a leader.
- brokenmachine 7y agoYou're kidding, right? Worker protections?
- Symbiote 7y agoI know very little about the environment in British call centres, but many call centres used by British companies are in India.