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This actually happens a lot in call centres. This is why I am very polite to those on the phones because I know they are likely to be working in a horrid office
by uk_programmer 7y ago
This actually happens a lot in call centres. This is why I am very polite to those on the phones because I know they are likely to be working in a horrid office.
- crmrc114 7y agoAt least in the US I know a number of call centers that have been sued into bankruptcy for attempting to use phone agent login status as a timeclock. The worst of these were telling staff that they had to login to their computers and get everything ready on their own time... then they would be paid once they logged in... On another note, I feel that such abuses really need to start to incur jail time for management since abuses like this still seems to be pretty common in US Call centers. To be honest (guessing from the 'UK' part of your username) I figured that the UK would have better call center protections than the US.... from your post it sounds like it may be just as bad as the US.
- WaitWaitWha 7y ago>To be honest (guessing from the 'UK' part of your username) I figured that the UK would have better call center protections than the US.... from your post it sounds like it may be just as bad as the US. Interesting. How will this revelation impact your future comparative thinking?
- wolco 7y agoThe US often offers more protection compared to most countries. Many countries copy the US so it's important they act as a leader.
- brokenmachine 7y agoYou're kidding, right? Worker protections?
- Symbiote 7y agoI know very little about the environment in British call centres, but many call centres used by British companies are in India.
- megablast 7y agoI am polite to all people because it is the right thing to do, I don't even worry about whether they have a horrid office or no.
- uk_programmer 7y agoYou should notice that I qualified it with "very".
- PopeDotNinja 7y agoAnd treating people like crap makes one feel like shit!