Tech built their companies on the idea that they didn't need people-facing people. It shows in lousy customer support, click-away liability, and so on. In the

Tech built their companies on the idea that they didn't need people-facing people. It shows in lousy customer support, click-away liability, and so on. In the early days Google had a press conference where one of the founders (Larry, IIRC) was challenged about the availability of all the personal information available in the search results. The reporter apparently made him uncomfortable by bringing up his data. Those details disappeared from the search results the next day. Fast forward ten years and my friend is falsely accused of violence against one of his students. She was caught with bruises she got from having sex (she was 15 yo or so) and blamed this guy saying they were from a violent outburst. The story is all over the newspapers. They go to court, turns out the girl is lying, he's cleared. Of course during the wait he was let go. So guess what happened whenever he tried to find a job? They "Googled" him of course, all this came up, and he was turned down everywhere he went. Do you think Google would respond to his pleas to get these results dropped? Nope. I think I'm ok with this. It's certainly going to change things if it gets to the point where Amazon is responsible for slanderous reviews and such. Such speech has never been "free" (as in legal). But today, it's all anonymous and people can say anything. This will turn things back a bit. It probably won't go that far, though. But it might make those tech co.s rethink things a little. (I also submitted this article but came to yours.)