I don't know the best way to handle customer worries after sth like this, but I'm sure "a samsung care ambassador replied on page 22" is not the best way. At t

I don't know the best way to handle customer worries after sth like this, but I'm sure "a samsung care ambassador replied on page 22" is not the best way. At the very least, ensure that a google/bing/ddg/... search ends up in that thread, where a pinned note explains it.