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There are multiple little things that make me feel less trusting of stripe and that it’s shifting away to be more profit focused instead of customer oriented. O

There are multiple little things that make me feel less trusting of stripe and that it’s shifting away to be more profit focused instead of customer oriented. One change that was unannounced (to my knowledge — maybe I missed something) was the payout schedule. It’s still two days technically, but at some point last year they started delaying the payout in their end if it was a weekend or holiday. It used to be like this: income from Thursday, Friday and Saturday all arrived Monday, so Monday was a big payout day and this was good since it was often a higher expense day as well due to weekend charges being delayed to Monday. Now, Thursday‘s sales arrive Monday (same), Friday’s Tuesday (a day later), and Saturday’s arrive on Wednesday (two days later), and any holidays further delay it. This could be ok, but the unexpected change from what I had come to expect, and noting that it seems to be intentional design change on their end make it feel like they’re trying to delay the payout schedule while still claiming the same rolling 2-day, and in the end not really putting the customer first.

pc 7y ago
We're actually working on speeding up payouts, for free. They're currently faster than they've ever been and will continue to get faster.
- elijahparker 7y ago
  That sounds great! But they’re currently faster than they’ve ever been? I don’t see how that reconciles with my experience I just described...
quelltext 7y ago
FWIW they do mention it's 2 business days on their docs and have been for quite some time if I remember correctly. https://stripe.com/docs/payouts#2-day https://stripe.com/docs/payouts#2-day Not sure if that was the case in the past though or when it would have changed. I don't have any reason to doubt your story, so it's possible. What you describe would be a calendar days setup I guess and I agree that changing that silently (on the same account) would piss me off. There might be good reasons for them to change it but not without reaching out to affected users. Or did you only see this new behavior on a different/newer account? I'd say you should raise that with their support team! It should be fairly easy to find evidence of that change for Stripe, right? And you should also be able to find evidence of the old behavior (a bit of search work in the balance history but doable). EDIT: I tried to go back on the wayback machine and it said business days for quite some time before last year (https://web.archive.org/web/20170905023631/https://stripe.com/docs/payouts#2-day-rolling https://web.archive.org/web/20170905023631/https://stripe.co...). Still possible that your account is much older and you were grandfathered and then finally moved over to the new behavior long after this was standard for everyone. I'd really just check with them.

pc 7y ago

We're actually working on speeding up payouts, for free. They're currently faster than they've ever been and will continue to get faster.

elijahparker 7y ago
That sounds great! But they’re currently faster than they’ve ever been? I don’t see how that reconciles with my experience I just described...

quelltext 7y ago

FWIW they do mention it's 2 business days on their docs and have been for quite some time if I remember correctly. https://stripe.com/docs/payouts#2-day https://stripe.com/docs/payouts#2-day Not sure if that was the case in the past though or when it would have changed. I don't have any reason to doubt your story, so it's possible. What you describe would be a calendar days setup I guess and I agree that changing that silently (on the same account) would piss me off. There might be good reasons for them to change it but not without reaching out to affected users. Or did you only see this new behavior on a different/newer account? I'd say you should raise that with their support team! It should be fairly easy to find evidence of that change for Stripe, right? And you should also be able to find evidence of the old behavior (a bit of search work in the balance history but doable). EDIT: I tried to go back on the wayback machine and it said business days for quite some time before last year (https://web.archive.org/web/20170905023631/https://stripe.com/docs/payouts#2-day-rolling https://web.archive.org/web/20170905023631/https://stripe.co...). Still possible that your account is much older and you were grandfathered and then finally moved over to the new behavior long after this was standard for everyone. I'd really just check with them.